Why Should You Outsource Your IT?

3 min read

What is an outsourced IT department?

This is when a business chooses to work with an IT support service provider rather than having their own IT department in-house. The IT support provider is still on-hand to work alongside staff like an IT department would, but they work externally rather than within the business.

What are the business benefits of outsourcing IT?

1. Cost Savings (without compromising the quality of the service)

The internal hiring costs for an IT department is not an option for most business owners, especially those running startups. By working with a trusted outsourced IT provider, an SME would be saving money whilst still having access to the technical skillset of IT and Cyber Security professionals.

2. Laying the Foundations to Success

Many businesses do not have the internal technical expertise to lay the right IT foundations for success. By outsourcing your IT support, you will have access to the latest technology that is carefully selected for your business needs. At Linten Technologies, we take our time to get to know businesses before we offer services. This includes getting to know your workforce demands, business goals, and growth plans, so we can make IT work for you and not the other way around.

3. Empowering Your Workforce to Do What They Do Best

Research shows that a slow or poor functioning workstation can cost up to 25% of your workforce's time. Your workforce is your most important asset, so why give them inefficient tools for the job? Outsourcing your IT will ensure that your IT infrastructure is optimised to allow staff to be productive and do what they do best. If an issue occurs, an IT department will do the problem solving for you, often before you even know it is an issue if you have pro-active support.

4. Working Securely in a World Full of Cybercrime

It is estimated that an SME experiences a cyber-attack every 19 seconds in the UK. Cybercriminals are always looking for avenues to compromise accounts and exploit your valuable data. Businesses that lack security understanding should consider managed services from a trusted IT partner that embeds cyber security into the heart of what they do. Working with IT professionals to build your resilience is always a wise investment and is a fraction of the cost compared to a cyber-attack. For more information about common cyber threats against businesses, check out of resource page.

We Make IT Simple

We have been trusted by businesses over twenty years to lay the technical foundations for success. Our IT Specialists have years of experience and a wide range of technical expertise to ensure we offer the very best customer service. When technology is at the core of your business, make sure you have an IT partner you can trust. Take a look at our IT services or book in for a friendly chat below with our experts who will walk you through options that are right for your business.

VoIP: The Future of Telephony is in the Cloud

Last year saw a huge adoption of cloud solutions as workforces suddenly moved to remote or flexible working. VoIP (Voice over Internet Protocol), also known as Hosted Phones, proved to be a popular service for many office-based businesses needing to rethink their communications.

The global VoIP market has in fact been growing for over the last 20 years, recent events have only encouraged businesses to migrate quicker than intended. By 2025, landlines will become obsolete and so a move to VoIP now is a sustainable choice.

What is VoIP?

VoIP is a cloud-based phone service that uses the internet rather than traditional landlines. Via an application, users can connect to their VoIP system using any device to make, receive, and transfer calls anywhere in the world. They can even dial in multiple users making it an easy-to-use conference call service.

What are the benefits of VoIP?

Cost-Effective - Hosted phones are very cost-effective compared to landlines. Cheaper calls costs (including international calls), no expensive line rental rates, and less hardware requirements means businesses can see savings straight away.

Agility - As previously mentioned, VoIP allows users to connect to any device anywhere in the world. Teams are liberated from their desks without the quality of the calls being affected. Whether a member of the team is working abroad, travelling between meetings, or working from home, they can still use the phone service seamlessly.

Scalable - Cloud-based solutions are easy to scale up or down in response to an organisation’s workforce demands. As a pay-as-you-use service, it is the ideal solution to integrate into business growth strategies.

Secure - Online security is now a priority for every business. VoIP uses encryption to keep call data safe and updates are done on the platform. 

Hardware - Even as a fairly young IT service, VoIP has already seen a change in hardware preferences. Originally, many organisations chose desktop phones that resembled their landline counterparts. With the need to take communications on the go, wireless headphones have become the popular choice. No matter your preference, there are many hardware options to choose from when migrating to VoIP.

Integration - VoIP integrates into many CRM platforms, providing businesses with a number of benefits:

  1. Real-Time Call Data - Valuable data such as phone numbers and call times are captured without having to manually type it into the CRM. 
  2. Customer Focused Calls - Customers can enjoy a better experience from sales and support advisors with the ability of seeing their CRM profiles during the call. 
  3. Marketing Analytics - CRM reports and sales funnel data help marketing departments better assist sales teams in lead capture and conversion. 
  4.  Improved Management - Call data provides managers with key metrics on their team's performance against targets. 

Is VoIP right for my business?

Yes! User's can enjoy the many benefits of VoIP regardless of business size or sector. Our technical team are available to make the transition go smoothly. Once we have ported your business number, your team can install the application onto their advices and they are ready to go! We can also show them how to use the application effectively so they can maximise VoIP's potential.  

If you would like to know more about VoIP for your business, book a time in to chat with our friendly IT Specialists below or contact us here

Unify remote and office working with Microsoft Teams

When lockdown occurred in the UK due to COVID-19, businesses had to adopt to a remote working culture very quickly. Linten Technologies supported a number of businesses to transition to Microsoft 365 to help staff stay connected and work efficiently. One of the main features supporting connectivity within 365 is Teams, a highly secure messenger, phone and video calling tool rolled into one.

In 2019, Teams was already enjoying a whopping 32 million daily active users around the world. That figure more than doubled in a matter of months following the arrival of the pandemic, and remote working became the ‘new normal’. Teams for remote working was the perfect solution, but how can it support businesses in unifying remote and office working?

Adapting for a hybrid future with Teams

Disruptions caused by the pandemic are not going to disappear quickly, and social distancing is likely to be required for the next few years. Many businesses have found that remote working does not hinder employee performance. For organisations capable of operating online, remote working should be embedded in their strategy and culture for the long-term.

Teams supports remote working seamlessly, but also provides the distinct ability to integrate and connect remote and office workers. For those looking to return to the office or enjoy the best of both working worlds, Microsoft Teams can offer you sustainable flexibility.

Teams integrates fully with the Microsoft 365 suite, giving users a familiar experience, regardless of location, that they will have already become accustomed to with Windows. Employees can switch between office and remote, and with the ability to blur camera backgrounds, employees no longer need to worry about where they are in the house or what’s behind them. Whether in the office, at home or on the train, your employees will have the same working experience.

Why it is the ideal solution

 The last six months have been trying for employees and businesses in almost every industry. The beauty of Teams is that you can tailor the software based on your preferences and build a more personalised system.

Microsoft is committed to developing Teams in line with the future of working; every month, new features that support a hybrid working style are being added to the ever-popular collaboration hub. It is also comforting to know that Teams has Microsoft’s enterprise grade security behind it and sits securely inside the Microsoft 365 protective layer.

Key features for hybrid working:

  •  Full integration with Microsoft 365
  • A proven track record for flexible working
  • On-the-go, seamless switching from office to remote
  • Mobile app, desktop app and web access
  • Wireless hardware compatibility
  • Regular updates and new features focused on flexible working
  • Easily scalable depending of business growth

Unify your working today

There are a few similar products available on the market that offer collaboration and connectivity through software. In truth, few come close to being able to offer the integration, security and connectivity that Teams provides. Microsoft Teams gives users and businesses the opportunity to digitally transform their workspace, removing the pressure of full-time office working and giving employees the flexibility to work anywhere, on any device in the cloud.

Is your business ready to transition to hybrid working? Speak to one of our expert IT Consultants to discuss the benefits of Microsoft 365 for your business.