What is a Hosted Phone System (VoIP) & How Does it Work?

3 min read. 

What is VoIP and how do these Phone Systems Work?

VoIP stands for voice over IP. Phone calls are made using the cloud (internet telephony) rather than the copper wire lines that made up the traditional telephone system. The UK is already transitioning to a digital communications infrastructure, making analogue obsolete by 2025. Therefore, VoIP systems are the sustainable choice for business communications. Yet this is not the only benefit hosted phones have for businesses.

Benefits of a VoIP Phone System 

The top features of VoIP include:

> Cost Savings

One of the biggest benefits businesses notice with VoIP are the huge savings. Call costs, especially for international calls, are considerably cheaper. This makes long-distance collaboration working a much more cost-effective option. A VoIP service also removes the need for equipment and maintenance. This is more so when businesses opt not to use a desktop phone, but use VoIP through laptops and mobile devices.

> Agility 

VoIP gives workforces the ability to work from anywhere, on any device. Using an application, a team member can make, receive, transfer calls on the go, at home, or at the office without impacting call quality. As long as the device has an internet connection, it can be used efficiently.

> Integration

VoIP integrates seamlessly into many CRM systems. This means that customer phone calls are logged in real-time rather than staff having to manually enter the data. Calls also become a much better experience for sales and support advisors to have access to customer profiles during the call.

> Security

Cyber security is a priority for all businesses now, regardless of size or industry. VoIP calls are encrypted to keep the data safe. Security updates are done on the platform making it very easy to keep it protected. As a cloud-based solution, workforces should understand the necessity of best password practices to keep VoIP accounts safe.

Is VoIP Easy to Use?

Very! Most business phone numbers can be transferred to the VoIP service so there is no need to change marketing materials and the website with a new number. Once the application is installed on devices, your workforce is ready to go. When working with Linten Technologies, we will ensure that the application is properly installed and configured for your devices. We will help staff to get accustomed to the new service and ensure they are using the application to its full potential.

Ready to move your telephone network to the cloud? Book in a time to chat with our IT specialists who will walk you through VoIP and get you started.

VoIP: The Future of Telephony is in the Cloud

Last year saw a huge adoption of cloud solutions as workforces suddenly moved to remote or flexible working. VoIP (Voice over Internet Protocol), also known as Hosted Phones, proved to be a popular service for many office-based businesses needing to rethink their communications.

The global VoIP market has in fact been growing for over the last 20 years, recent events have only encouraged businesses to migrate quicker than intended. By 2025, landlines will become obsolete and so a move to VoIP now is a sustainable choice.

What is VoIP?

VoIP is a cloud-based phone service that uses the internet rather than traditional landlines. Via an application, users can connect to their VoIP system using any device to make, receive, and transfer calls anywhere in the world. They can even dial in multiple users making it an easy-to-use conference call service.

What are the benefits of VoIP?

Cost-Effective - Hosted phones are very cost-effective compared to landlines. Cheaper calls costs (including international calls), no expensive line rental rates, and less hardware requirements means businesses can see savings straight away.

Agility - As previously mentioned, VoIP allows users to connect to any device anywhere in the world. Teams are liberated from their desks without the quality of the calls being affected. Whether a member of the team is working abroad, travelling between meetings, or working from home, they can still use the phone service seamlessly.

Scalable - Cloud-based solutions are easy to scale up or down in response to an organisation’s workforce demands. As a pay-as-you-use service, it is the ideal solution to integrate into business growth strategies.

Secure - Online security is now a priority for every business. VoIP uses encryption to keep call data safe and updates are done on the platform. 

Hardware - Even as a fairly young IT service, VoIP has already seen a change in hardware preferences. Originally, many organisations chose desktop phones that resembled their landline counterparts. With the need to take communications on the go, wireless headphones have become the popular choice. No matter your preference, there are many hardware options to choose from when migrating to VoIP.

Integration - VoIP integrates into many CRM platforms, providing businesses with a number of benefits:

  1. Real-Time Call Data - Valuable data such as phone numbers and call times are captured without having to manually type it into the CRM. 
  2. Customer Focused Calls - Customers can enjoy a better experience from sales and support advisors with the ability of seeing their CRM profiles during the call. 
  3. Marketing Analytics - CRM reports and sales funnel data help marketing departments better assist sales teams in lead capture and conversion. 
  4.  Improved Management - Call data provides managers with key metrics on their team's performance against targets. 

Is VoIP right for my business?

Yes! User's can enjoy the many benefits of VoIP regardless of business size or sector. Our technical team are available to make the transition go smoothly. Once we have ported your business number, your team can install the application onto their advices and they are ready to go! We can also show them how to use the application effectively so they can maximise VoIP's potential.  

If you would like to know more about VoIP for your business, book a time in to chat with our friendly IT Specialists below or contact us here

Is a traditional telephone system hurting your business?

One hundred and forty-five years on from the first telephone patent by Alexander Graham Bell, the telephone remains an iconic mainstay for business communications.

But the telephone has come a long way since the 19th century. From the candlestick models, to the rotary dial version, touch tone and cordless phones, and more recently mobiles and smartphones, the telephony world has truly evolved. Today, cloud computing brings new opportunities for businesses.

Many businesses are moving their entire telephone systems to the cloud, removing the on-site infrastructure that comes with a traditional phone system. Hosted Phone Systems are available in various plans, creating flexibility to allow any business to take advantage of the many benefits.

Hosted Phone Systems support a wide variety of devices. For those businesses wanting to continue with the classic desktop handset, it is not a problem. Many businesses are choosing ‘’soft-phones’’ (software phones) and using a headset connected to their laptops.

Another major benefit of moving telephony to the cloud is the ability to work from anywhere in the world. This means your staff can work effectively in the office and remotely. Make the switch with Linten Technologies!