Manchester IT support from a local team you can trust

We’re a full service, b2b IT services provider with outstanding technical ability, a solid track record and a team you’ll love. We’ve provided support for businesses of all sizes and sectors in Manchester and the surrounding areas for over 20 years.

“Their response is immediate, their solution times are very quick, and we’re kept updated along the whole journey.”

– Debi Osbourne, Practice Manager at Claritas Tax

✓ Super-fast response times
✓ Cyber security experts
✓ Compliance assured
✓ Uptime guarantee
✓ All-round lovely people

The only IT company you’ll ever need

From managed IT support and maintenance to cyber security, internet and phones – we’ve got the right tools, tech and team to deliver outstanding IT support services for your growing business. Our local service in Greater Manchester means we’re always close by, and we include face-to-face support as standard with all our IT packages.

In order to give you the best possible service, please tell us exactly what you’re looking for.

I don’t yet have an IT provider

Let’s assess your needs together and help you get the right level of support for your business.

I’m a growing SME looking to scale my IT

As your company grows, your IT systems need to keep up. We can help you plan and scale to future-proof your business.

I’m looking to switch IT providers

Frustrated with slow response times and lack of care? Let’s see if we might be a better fit.

Lightning-fast response times

We’ll never leave you hanging. Our Manchester-based support engineers are on hand 24/7 and we pride ourselves on responding to support requests as quickly as possible, no matter the priority level. In fact, our super-fast response times are one of the things our customers rave about the most.

Uptime guarantee

Our proactive approach is our difference. We anticipate potential issues before they arise and take the necessary steps to prevent them from happening in the first place. Our friendly helpdesk support team is always on hand to provide guidance, resolve issues and answer any queries you might have.

“Their response times have always been rapid and reassuring. Their patience, friendliness and good humour with us whether the issues were more ‘user-generated’ or genuinely head-scratching has been consistent and something that I value highly”.

– Halcyan Water

We’re here to help you every step of the way, from hardware to software, communications and ongoing support

Proactive and helpdesk support

Our proactive approach is our difference. We anticipate potential issues before they arise and take the necessary steps to prevent them from happening. Our helpdesk support team is always on hand to provide guidance, resolve issues and answer any queries you might have. They’ll support and guide you, navigating your company’s technology with ease.

Scheduled maintenance and update planning

We understand the importance of keeping your technology up to date and functioning at its best. Our reliable and efficient maintenance and update service will keep your systems running smoothly and efficiently.

Centralised administration and management

We’ll provide personalised support for your IT infrastructure, from managing your network and servers, to securing your data and streamlining your software applications.

Cyber mitigation (security)

Our service helps you mitigates the risk of data breaches, financial loss, and reputational damage. We offer solutions, ranging from continuous monitoring of systems, networks and data to implementing firewalls, antivirus software and encryption solutions.

Training and advice

We’ll tailor our product training to meet your business needs, from software and hardware to data analytics and cyber security. And we’re always happy to collaborate with your team and share our knowledge on the latest in technology. Just ask!

CCTV

Our CCTV systems can help protect your premises and provide additional confidence and security. They can also monitor production processes to improve efficiency and answer customer queries.

Hardware procurement and management

With our hardware procurement and management service, you can focus on your core business operations while we handle all your hardware needs.

Routers and networking equipment

Our enterprise range of routers, and networking equipment will improve your up time, streamline your operations and keep your data safe and secure, even for remote work.

Internet, phones and video communications

Our end-to-end management service includes maintenance and monitoring of your broadband network for secure connectivity. With Voice over Internet Protocol (VoIP), you can enjoy crystal-clear voice quality, low-cost calls and a flexible network. Our video conferencing solutions allow you to host a virtual meeting, share documents and presentations or simply chat with colleagues at the touch of a button.

Microsoft 365

Microsoft 365 is a suite of cloud-based productivity tools including applications such as Word, Excel, PowerPoint, Outlook and Teams, as well as storage and collaboration tools.

Virtual desktops

We can help you optimise productivity and streamline your operations, with access to your desktop and all your applications from anywhere in the world, on any device, with just an internet connection.

Experts in Cyber Security

Our security service helps you mitigate the risk of data breaches, financial loss, and reputational damage. We offer a whole range of cyber security solutions, ranging from continuous monitoring of systems, networks and data to implementing firewalls, antivirus software and encryption solutions.

Taking the Headache out of Compliance

From cyber essentials accreditation and cyber insurance requirements to ISO accreditation and appropriate data policies, we’ll work with you to create a solution that not only meets your requirements but is agile enough to adapt to the changing needs of your industry or sector.

“As a growing business Linten have provided us with everything we need in the world of information technology. The whole infrastructure, the equipment, security and the support. By having Linten on board, we have no need for an in-house IT team”.

– The Massage Company

Our partners

Talk to us today

Looking for a better IT provider? We can help you grow, scale up, or support with additional compliance. Submit the form below and we’ll get back to you.

Please do not use this form to submit technical issues

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FAQs

What if I don’t have a managed support plan with Linten?

No worries at all! Many of our valued customers appreciate the simplicity and convenience of our managed support services. We’d be more than happy to provide a quote based on the estimated time needed to resolve your concerns. This quote will encompass both our service time and any necessary travel if our engineer needs to visit you.

Our policy entails a minimum charge of 1 hour, whether it’s for remote assistance or in-person support. We bill in whole hour increments to keep things clear and straightforward. Should the resolution require more time than initially anticipated, we’ll communicate and adjust the charge accordingly to ensure fairness and avoid any unexpected fees.

At our core, we believe in transparency and fairness. We don’t retroactively invoice clients for unplanned support; our agreements are clear from the outset. Your approval is essential before we commence any work, as we strive for a cooperative and understanding partnership.

How quickly can you resolve my issue?

Our speed in delivering an initial response and aiming to resolve the issue depends on the priority assigned. A ticket marked with a higher priority will have a quicker response compared to one with a lower priority.

How quickly will you process my order?

We operate SLAs (service level agreements) once a customer has approved a quote for our services. These SLAs are to manage your expectations once we begin processing your order, depending on the type of order type.

How do I escalate my issue if I am dissatisfied with the experience I have received?

We operate an escalations matrix for customers. Details of the escalation matrix can be found within your Welcome Pack or requested from your Client Relationship Manager.