What is a Hosted Phone System (VoIP) & How Does it Work?
A hosted phone system, also known as VoIP, uses the internet to transmit voice calls. It relies on cloud-based servers to manage call routing and features efficiently.
What is VoIP and how do these Phone Systems Work?
VoIP stands for voice over IP. Phone calls are made using the cloud (internet telephony) rather than the copper wire lines that made up the traditional telephone system. The UK is already transitioning to a digital communications infrastructure, making analogue obsolete by 2025. Therefore, VoIP systems are the sustainable choice for business communications. Yet this is not the only benefit hosted phones have for businesses.
Benefits of a VoIP Phone System:
1. Cost Savings
One of the biggest benefits businesses notice with VoIP are the huge savings. Call costs, especially for international calls, are considerably cheaper. This makes long-distance collaboration working a much more cost-effective option. A VoIP service also removes the need for equipment and maintenance. This is more so when businesses opt not to use a desktop phone, but use VoIP through laptops and mobile devices.
VoIP gives workforces the ability to work from anywhere, on any device. Using an application, a team member can make, receive, transfer calls on the go, at home, or at the office without impacting call quality. As long as the device has an internet connection, it can be used efficiently.
VoIP integrates seamlessly into many CRM systems. This means that customer phone calls are logged in real-time rather than staff having to manually enter the data. Calls also become a much better experience for sales and support advisors to have access to customer profiles during the call.
Cyber security is a priority for all businesses now, regardless of size or industry. VoIP calls are encrypted to keep the data safe. Security updates are done on the platform making it very easy to keep it protected. As a cloud-based solution, workforces should understand the necessity of best password practices to keep VoIP accounts safe.
Is VoIP Easy to Use?