Last year saw a huge adoption of cloud solutions as workforces suddenly moved to remote or flexible working. VoIP (Voice over Internet Protocol), also known as Hosted Phones, proved to be a popular service for many office-based businesses needing to rethink their communications.

The global VoIP market has in fact been growing for over the last 20 years, recent events have only encouraged businesses to migrate quicker than intended. By 2025, landlines will become obsolete and so a move to VoIP now is a sustainable choice.

What is VoIP?

VoIP is a cloud-based phone service that uses the internet rather than traditional landlines. Via an application, users can connect to their VoIP system using any device to make, receive, and transfer calls anywhere in the world. They can even dial in multiple users making it an easy-to-use conference call service.

What are the benefits of VoIP?

Cost-Effective – Hosted phones are very cost-effective compared to landlines. Cheaper calls costs (including international calls), no expensive line rental rates, and less hardware requirements means businesses can see savings straight away.

Agility – As previously mentioned, VoIP allows users to connect to any device anywhere in the world. Teams are liberated from their desks without the quality of the calls being affected. Whether a member of the team is working abroad, travelling between meetings, or working from home, they can still use the phone service seamlessly.

Scalable – Cloud-based solutions are easy to scale up or down in response to an organisation’s workforce demands. As a pay-as-you-use service, it is the ideal solution to integrate into business growth strategies.

Secure – Online security is now a priority for every business. VoIP uses encryption to keep call data safe and updates are done on the platform. 

Hardware – Even as a fairly young IT service, VoIP has already seen a change in hardware preferences. Originally, many organisations chose desktop phones that resembled their landline counterparts. With the need to take communications on the go, wireless headphones have become the popular choice. No matter your preference, there are many hardware options to choose from when migrating to VoIP.

Integration – VoIP integrates into many CRM platforms, providing businesses with a number of benefits:

  1. Real-Time Call Data – Valuable data such as phone numbers and call times are captured without having to manually type it into the CRM. 
  2. Customer Focused Calls – Customers can enjoy a better experience from sales and support advisors with the ability of seeing their CRM profiles during the call. 
  3. Marketing Analytics – CRM reports and sales funnel data help marketing departments better assist sales teams in lead capture and conversion. 
  4.  Improved Management – Call data provides managers with key metrics on their team’s performance against targets. 

Is VoIP right for my business?

Yes! User’s can enjoy the many benefits of VoIP regardless of business size or sector. Our technical team are available to make the transition go smoothly. Once we have ported your business number, your team can install the application onto their advices and they are ready to go! We can also show them how to use the application effectively so they can maximise VoIP’s potential.  

If you would like to know more about VoIP for your business, book a time in to chat with our friendly IT Specialists below or contact us here